Privacy Policy

At Velvet Venues™, we respect and protect your privacy. Any personal information you share with us, whether through inquiries, event bookings, or subscriptions, is used solely for the purpose of serving you and enhancing your experience with our services. We do not sell, rent, or share your information with third parties outside of our trusted service partners who help us deliver your event seamlessly. All data is stored securely, and we are committed to maintaining the confidentiality of your details. By engaging with our website, you consent to our use of your information in accordance with this policy.

Privacy Policy for Velvet Venues
Effective Date: 11/01/2025

Welcome to Velvet Venues. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https:/www./velvet-venues.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information
We may collect personally identifiable information (PII) from you, such as:
Name
Email address
Phone number
Company name
Job title
Billing and shipping address
Billing information (for payment purposes)

This information is typically collected when you submit a contact form, request a quote, or communicate with us through our website or other channels.

Non-Personal Information
We also collect non-personal information that your browser sends whenever you visit our Site, such as:
- IP address
- Browser type and version
- Operating system
- Pages of our Site that you visit
- Time and date of your visit
- Time spent on those pages
- Referring URL
- Other diagnostic data
- Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information
Personal Information
The personal information we collect is used for various purposes, including:
- Providing and maintaining our services
- Responding to your inquiries and requests
- Communicating with you about our products and services
- Processing transactions and billing
- Improving our website, marketing efforts, and overall customer experience
- Notifying you about changes to our services
- Allowing you to participate in interactive features of our Site
- Providing customer support
- Gathering analysis or valuable information to improve our Site
- Monitoring usage
- Detecting, preventing, and addressing technical issues
- For marketing purposes: providing you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information
- For SMS notifications and email marketing: sending you SMS messages and/or emails about special offers, promotions, and other updates if you have opted-in to receive such messages

Non-Personal Information
We use non-personal information to help us improve our Site by monitoring and analyzing trends, usage, and activities.

3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users. These third parties are obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission or storage of information can be entirely secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request correction of any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Links to Other Sites
Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those websites before providing them with any personal information.

7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

9. Contact Us
If you have any questions about this privacy policy, please contact us at: events@velvet-venues.com
10. Mobile Application Privacy

When you use the Velvet Venues mobile app, we may collect similar types of personal and non-personal information as described in this Privacy Policy. The information collected via the mobile app may include device-specific data such as:
- Device type and model
- Operating system
- Usage statistics of the app
- Mobile network information
- Location data (if permission is granted)

This information is used to improve the functionality and user experience of the mobile app and is safeguarded in accordance with the data security measures outlined in this Privacy Policy.